Return
You have 14 days to return your items by using the prepaid return label and returning your package using the same courier that delivered your items. Don’t forget to get a
receipt for the return of the package. Keep the receipt until we have processed your return.
Refund
The Refund will take up to 10 business days for your package to arrive at our warehouse. When the package has arrived at the warehouse, we will send you a return
confirmation by e-mail. Once your return has been processed, we will refund the purchase price. The refund will be made via the payment method you selected when
placing your order. Please also note that it may take a few days for the money to be back in your bank account. The duration depends on the agreement with your bank and
your bank’s terms and policies.
Need Help?
Contact us at info@klothoz.com for questions related to refunds and returns.